A word about our estimates...
Our estimates are honored for 60 days from the date we provide them to you as long as the scope of the project does not change. If more work on your project presents itself during that 60 day period, the price will be adjusted to reflect the additional labor needed. We will contact you regarding this before proceeding.
The 60 day period also locks you into our hourly rate at that time. In event of a rate increase, your estimate will not go up as long as we receive your approval during that 60 day period AND set a date to start your project. Approvals received after the 60 day period will be adjusted to the new rate. Approved projects that are not started until well after rate increase (and the 60 day period) will be adjusted to the new rate if the client is responsible for the delay.
During the estimate process, we strive to provide you with accurate times for when we can start your project and how long the project might be expected to be completed. These represent an educated guess based on the work needed on your project, the physical size of your furniture, available space in our workshop, and our existing backlog. Because many factors are involved, times are not fixed and some flexibility may be required. These times also presume your approval will be received shortly after we provide the estimate. Take the time you need to decide to proceed with your project, but we cannot reserve space in our studio or schedule for you until we have your approval. Delayed receipt of your approval will push your project back weeks or months.
Our estimates list each step we will complete in restoring your furniture. If the estimate does not list 'polish brass hardware', do not expect the brass to be polished. If you don't see a step listed that you would like to be done, get in touch as soon as possible so we can make that adjustment for you.
We sometimes are tasked with finishing a newly made piece of furniture. Should you need need finish samples, please inform us prior to receiving the estimate. Samples are custom made for your project and there is a fee based on your requirements. Often times it is best for us to be provided with a scrap of the lumber used in the project to get the most accurate results. Also note that cross grain scratches, 'swirl' marks form orbital sanders, and other relics from poor sanding techniques that are present in your furniture upon arrival at our studio will affect project outcomes, budgets, and timelines if you want us to remove them. We will contact you in this event. Depending on the severity of these issues and the materials they affect (veneer, for example) some remnants may remain and will be visible after finish is applied. The best way to avoid this issue is to make sure your cabinetmaker or carpenter avoids putting them there in the first place. It will be less expensive to pay them a little extra if needed to be more careful at sanding than to pay us to correct their mistake.
Please get in touch with us directly if you have any questions regarding any of our policies.